Last Updated: May 8, 2025
Please read these Terms & Conditions (“Terms”) carefully before using the Terra Linda Resort website (terralindaresort.com) or making a reservation with us. By accessing or using our website or services, you agree to be bound by these Terms.
1. Acceptance of Terms
By using this website or our services, you signify your acceptance of these Terms & Conditions and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
2. Use of Website
- You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
- Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
- You may not use the website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the site.
- Attempting to gain unauthorized access to any parts of the site, the server on which the site is stored, or any server, computer, or database connected to the site is strictly prohibited.
3. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Terra Linda Resort or its content suppliers and is protected by Dominican Republic and international copyright laws. You may not reproduce, modify, distribute, or republish any content from this site without our prior written consent.
4. Reservations & Bookings
- Eligibility: To make a reservation, you must be 18 years of age or older.
- Payment: Full payment or a deposit may be required at the time of booking, as specified during the reservation process. We accept major credit cards; please present your credit card upon check-in. All rates are typically quoted in Dominican Pesos (DOP) or US Dollars (USD) and may be subject to local taxes and service charges unless otherwise stated.
- Confirmation: All bookings are subject to availability and confirmation. A booking is confirmed once you receive a confirmation email or number.
- Check-in/Check-out:
- Standard check-in time is 2:00 PM.
- Standard check-out time is 12:00 PM (noon).
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
- Cancellation Policy: Cancellation policies vary depending on the rate and package booked. Please refer to the specific cancellation terms provided at the time of your booking. Failure to arrive on the scheduled check-in date (no-show) may result in the forfeiture of your deposit or the full amount of your stay, as per the booked rate’s terms.
- Occupancy: Room occupancy limits apply and will be specified at the time of booking. Additional charges may apply for extra guests.
- Group Reservations: For bookings of five (5) rooms or more, please contact the resort directly for special rates and terms.
5. Child Policy
Children under a specified age (e.g., 2 years) may stay free of charge when accompanied by a paying adult and using existing bedding, or a cot if available (subject to request and availability). Charges for older children or extra beds may apply. Please inquire at the time of booking.
6. Resort Policies
- Conduct: Guests are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests.
- Pets: Pets are generally not permitted at Terra Linda Resort, with the exception of service animals as required by law. Please confirm with the resort prior to booking.
- Smoking: Smoking may be restricted to designated areas. Please inquire about our smoking policy.
- Damage to Property: Guests will be responsible for any damage caused to the resort property by themselves or their party during their stay.
7. Accuracy of Information
While we strive to ensure that the information on our website is accurate and up-to-date, we do not warrant its completeness or accuracy. The resort is not liable for any errors or omissions. Content may be updated or changed without notice.
8. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
9. Limitation of Liability
Terra Linda Resort will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, services, or your stay at the resort, except as prohibited by law.
10. Changes to Terms & Conditions
We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website or our services after such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Dominican Republic. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Dominican Republic.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us: Terra Linda Resort Calle Dr. Rosen #26, El Batey, Sosúa, Dominican Republic Phone: (809) 571-2220 / (829) 570-1167 Email: info@terralindaresort.com