Last Updated: May 8, 2025
1. Introduction
Welcome to Terra Linda Resort (“we,” “us,” or “our”). We are committed to protecting the privacy of our guests and website visitors (“you”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (terralindaresort.com), use our services, or stay at our resort.
This policy is in accordance with the principles of reliability, legality, integrity, security, and purpose of information as established by Dominican Republic Law No. 172-13 on the Protection of Personal Data (DPL).
2. Information We Collect
We may collect personal information from you in a variety of ways, including:
- Personal Identifiers: Name, email address, phone number, postal address, date of birth, nationality, and government-issued identification (e.g., passport or driver’s license number for check-in).
- Booking Information: Stay dates, room preferences, special requests, and details of other guests in your party.
- Payment Information: Credit card details, billing address, and other payment-related information necessary to complete your reservation.
- Website Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits when you interact with our website. This may be collected using cookies and similar tracking technologies.
- Communications: Records of your correspondence with us, including emails, messages through our contact forms, or phone calls.
- Sensitive Data: We generally do not collect sensitive data (e.g., political opinions, religious beliefs, health information) unless voluntarily provided by you for specific needs (e.g., dietary restrictions, accessibility requirements) and with your explicit consent.
3. How We Collect Information
We collect information:
- Directly from you: When you make a reservation (online, by phone, or in person), create an account on our website, fill out forms, subscribe to our newsletter, or communicate with us.
- Automatically: When you use our website, through cookies and other tracking technologies.
- From Third Parties: Such as online travel agencies (OTAs), booking partners, or travel agents you use to make a reservation with us.
4. How We Use Your Information
We use your personal information for the following purposes, based on your consent and our legitimate business interests :
- To process and manage your reservations and payments.
- To provide guest services, including check-in/check-out, and respond to your inquiries and requests.
- To communicate with you about your stay, special offers, promotions, and events (with your consent where required).
- To personalize your experience at our resort and on our website.
- To improve our website, services, and guest experiences.
- To ensure the safety and security of our guests, staff, and property.
- To comply with legal and regulatory obligations in the Dominican Republic.
5. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, IT support, marketing, and guest services. These providers are contractually obligated to protect your information.
- Legal Authorities: If required by law, regulation, legal process, or governmental request in the Dominican Republic.
- Business Transfers: In connection with any merger, sale of resort assets, financing, or acquisition of all or a portion of our business by another company.
We will not sell your personal information to third parties. The transfer of personal data is generally illegal without your consent, unless an exception is provided by law.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet or email transmission is ever fully secure or error-free.
7. Your Rights
Under Dominican Republic Law No. 172-13, you have certain rights regarding your personal data, including :
- Right to Access: You can request information about the personal data we hold about you and the purpose of its use.
- Right to Rectification: You can request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions. * Right to Object: You can object to the processing of your personal data under certain circumstances.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
To exercise these rights, please contact us using the information below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and for marketing purposes. While the Dominican Republic has not enacted specific legislation governing cookies, the provisions of the DPL concerning data protection apply. You can typically manage your cookie preferences through your browser settings.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.
10. International Data Transfers
If your data is transferred internationally, we will take appropriate steps to ensure its protection in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. We recommend you review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Terra Linda Resort Calle Dr. Rosen #26, El Batey, Sosúa, Dominican Republic Phone: (809) 571-2220 / (829) 570-1167 Email: info@terralindaresort.com